Shiny new tech can be exciting! It promises increased efficiency, happier employees, and a competitive edge. It’s also necessary to stay competitive in today’s technology-driven business world.But that promise can turn into a financial nightmare if you neglect two important things. These are employee training and change management. You can end up losing money simply because employees can’t use their technology.When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall. Read on for common staff technology issues as well as the solutions.Lack of Technology TrainingImagine investing in a top-of-the-line CRM system, then you see your sales team floundering instead of excelling. You were expecting the CRM to make their jobs easier, but they can’t find key features, struggle with data entry, and miss deadlines.Why? Because they haven’t been properly trained on the new software. This scenario plays out in countless businesses.
