Picture someone in the middle of a presentation, with the room (or Zoom) fully engaged, when their laptop freezes. You can almost hear the collective groan. That tension sticks, and if it happens often, it doesn’t just derail a meeting. It chips away at how people feel about their jobs.That’s why IT isn’t just about servers, software, or “keeping the lights on” anymore. It’s about the day-to-day experience employees have every time they log in, click a link, or try to share a file. When those moments are smooth, morale lifts. When they’re not, it shows, both in productivity and in retention.The numbers are telling. Deloitte found that organizations with robust digital employee experiences see a 22% jump in engagement, and their people are four times more likely to stay. Similarly, Gallup shows that this higher employee engagement drives greater productivity and reduces turnover.So, the question becomes: If technology could
